Refund Policy

At Polybit CMT, we are committed to providing high-quality products and services. If you're not completely satisfied with your purchase, we're here to help.

Eligibility for Refunds

To be eligible for a refund without providing any reason:

The request must be submitted within 14 days of the original purchase date.
The product or service must not have been misused or used in violation of our terms.
Digital products must not have been downloaded or significantly accessed.
Subscription services are non-refundable for partially used periods, unless otherwise required by law.

Non-Refundable Items

Refunds are not available for:

Customized or personalized products
Discounted or promotional items
Services that have already been fully delivered
Digital goods once accessed or downloaded

How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following:

Your full name
Order number
Reason for the refund request

We will review your request and respond within 3 business days.

Refund Processing

If your request is approved, your refund will be processed to the original method of payment. Depending on your payment provider, it may take 5–10 business days for the amount to appear on your statement.

Contact Us

If you have any questions regarding this policy, please contact us at [email protected].